RE: SYSTEMS enjoy a relationship of longevity with Heathrow Express, allowing the continual evolution of their web-based sales channels via a mix of strategic project work and 24/7 support structure.
This provision spans across the core Consumer site, a corporate travel site (B2B), Partner and Mobile Sites.
The current system is a product of customer feedback and in-house driven usability studies, highlighting the need for the delivery of a streamlined booking process and application of a range of tools for Heathrow Express to target, market and reward key audiences. This allowed Heathrow Express to understand its audience better, and make changes channel by channel to ensure the consumer receives the service and the ticket they require instantly. It has moved Heathrow Express to become a true multi-channel ticketing provider. This has all been achieved via the use of .NET technology, ensuring they are not only service-rich but their systems remain scalable & flexible.
Furthermore, throughout 2015 and beyond, RE: SYSTEMS are contracted to take Heathrow Express one step further digitally; creating a multi-lingual, multi-currency and personalised web offering to enable them to get closer to their customers. Through working with digital partners collaboratively, RE: SYSTEMS can support Heathrow Express in meeting their business objectives successfully and continually provide industry-sound advice on where to go next.